Privacy Policy
New Year's Peak Mountain Resort ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at newyearspeakmountainresort.com or submit an inquiry through our contact form.
Please read this policy carefully. By using our website, you agree to the practices described here. If you do not agree, please discontinue use of the site.
1. Information We Collect
We collect information you provide directly to us, as well as data collected automatically when you use our website.
1a. Information You Provide
When you submit our Stay Inquiry form, we collect:
- Full name
- Phone number
- Email address
- Preferred check-in and check-out dates
- Number of guests
- Preferred accommodation type
- Any message or special requests you include
When you submit our Event Inquiry form, we additionally collect:
- Type of event (e.g., birthday, reunion, wedding reception)
- Preferred event date
- Estimated number of event guests
- Event details and special requirements
All inquiries are submitted through Web3Forms (web3forms.com), a third-party form processing service. Please review their Privacy Policy for details on how they handle submitted data.
1b. Automatically Collected Data
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring URL (the website you came from)
- Approximate geographic location (country/city level, derived from IP address)
- Device type (desktop, mobile, tablet)
This data is collected anonymously through Google Analytics 4 and is only activated after you provide cookie consent. We configure Google Analytics with IP anonymization enabled, so your full IP address is never stored by Google.
2. Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your experience and understand how visitors use our site.
Types of cookies we use:
- Essential cookies: Necessary for the website to function (e.g., remembering your cookie consent choice). These are always active.
- Analytics cookies: Used by Google Analytics to collect anonymous usage statistics. These are only activated after you click "Accept" on our cookie consent banner.
You may decline analytics cookies by clicking the "Decline" button on the cookie consent banner. You can also clear cookies at any time through your browser settings. Note that declining analytics cookies does not affect your ability to use any feature of our website.
We do not use advertising cookies, retargeting cookies, or any cookies that track you across other websites.
3. How We Use Your Information
We use the information we collect to:
- Respond to your stay inquiry and provide booking assistance
- Communicate with you about your reservation or questions
- Analyze website usage to improve our site's content and performance
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Third-Party Services
Our website integrates the following third-party services, each with their own privacy policies:
- Web3Forms — Form processing service. Privacy Policy →
- Google Analytics 4 (activated only with consent) — Website analytics. Privacy Policy →
- Google Fonts — Web fonts. Privacy Policy →
- Facebook / Meta — Our Messenger chat button links to Facebook Messenger. Privacy Policy →
5. Data Retention
Inquiry form submissions are retained by Web3Forms per their own retention policy and are delivered to our email inbox. We retain emails from guests for as long as necessary to fulfill your request, and typically no longer than two (2) years unless required by law.
Your cookie consent preference is stored in your browser's localStorage and persists until you clear your browser data.
6. Data Security
We implement industry-standard security measures on our website, including HTTPS encryption (SSL/TLS), HTTP security headers (HSTS, CSP, X-Frame-Options), and access controls. However, no method of internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted to us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent to data processing (where consent is the basis)
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at the details below.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@newyearspeakmountainresort.com
- Phone: 0949 818 6850
- Address: Brgy. Datu Salumay, Marilog District, Davao City, Philippines